Refund policy

Refund policy

Our 30-day money-back guarantee

Try Sola for 30 days. If you don't like it, for any reason, contact us within 30 days of your first delivery and we'll refund your first order in full, shipping included. There's no need to send anything back.

The guarantee applies to your first order only, once per customer. If you're on a subscription, we'll cancel it at the same time so you're never charged again.

Damaged or incorrect items

If your order arrives damaged, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or refund you, whichever you prefer.

Subscriptions

You can skip, pause or cancel your subscription anytime from your account, as long as you do it before your next billing date. Renewal orders aren't covered by the first-order guarantee, but if something isn't right with any order, contact us and we'll work it out.

How refunds are paid

Approved refunds go back to your original payment method. Depending on your bank, they usually appear within 5 to 10 business days.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits your rights under it or under the consumer laws of your country.

Contact us

To request a refund or report a problem, reach us through email: info@solafiber.com